{"id":6766,"date":"2022-04-26T16:41:51","date_gmt":"2022-04-26T14:41:51","guid":{"rendered":"https:\/\/gemba.nl\/gembas-service-desk-also-provides-proactive-support\/"},"modified":"2026-03-13T15:06:48","modified_gmt":"2026-03-13T14:06:48","slug":"gembas-service-desk-also-provides-proactive-support","status":"publish","type":"post","link":"https:\/\/gemba.nl\/en\/gembas-service-desk-also-provides-proactive-support\/","title":{"rendered":"Gemba&#8217;s service desk also provides proactive support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Graph Chart Section&#8221; module_class=&#8221;hero_sec&#8221; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;160px||0px||false|false&#8221; custom_padding_tablet=&#8221;250px||0px||false|false&#8221; custom_padding_phone=&#8221;130px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px|0px|0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    font-weight:300;\n}\n\n.divi-meta-date {\n    color:#fff;\n    font-size:14px;\n    opacity:0.9;\n}\n\n.divi-meta-icons {\n    display:flex;\n    gap:25px;\n}\n\n.divi-meta-icon-link svg {\n    width:28px;\n    height:28px;\n    fill:#fff;\n}\n\n.divi-meta-cats {\n    display:flex;\n    flex-wrap:wrap;\n    gap:15px;\n}\n.divi-meta-cats.top_cat {\n    width:100%;\n    justify-content:flex-start;\n}\n\n.divi-cat-btn {\n    background:rgba(204,221,231,0.2);\n    color:#fff;\n    padding:4px 10px;\n    font-size:14px;\n    text-decoration:none;\n}\n<\/style>\n\n<div class=\"divi-custom-meta-container\">\n\n        <div class=\"divi-meta-breadcrumb\">\n                    <a href=\"\/kennisbank\">\n                KENNISBANK            <\/a>\n            <span class=\"separator\">&gt;<\/span>\n        \n                    <a href=\"\/blog\">\n                BLOGS            <\/a>\n            <span class=\"separator\">&gt;<\/span>\n        \n        <span class=\"current-post\">Gemba&#8217;s service desk also provides proactive support<\/span>\n    <\/div>\n    \n    \n    \n    \n    \n<\/div>\n\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_padding=&#8221;0px||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Gemba_Servicedesk_helpt_ook_proactief.jpg&#8221; title_text=&#8221;Placeholder Image&#8221; align=&#8221;center&#8221; align_tablet=&#8221;left&#8221; align_phone=&#8221;left&#8221; align_last_edited=&#8221;on|phone&#8221; module_class=&#8221;blog_img&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;40px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    font-weight:300;\n}\n\n.divi-meta-date {\n    color:#fff;\n    font-size:14px;\n    opacity:0.9;\n}\n\n.divi-meta-icons {\n    display:flex;\n    gap:25px;\n}\n\n.divi-meta-icon-link svg {\n    width:28px;\n    height:28px;\n    fill:#fff;\n}\n\n.divi-meta-cats {\n    display:flex;\n    flex-wrap:wrap;\n    gap:15px;\n}\n.divi-meta-cats.top_cat {\n    width:100%;\n    justify-content:flex-start;\n}\n\n.divi-cat-btn {\n    background:rgba(204,221,231,0.2);\n    color:#fff;\n    padding:4px 10px;\n    font-size:14px;\n    text-decoration:none;\n}\n<\/style>\n\n<div class=\"divi-custom-meta-container\">\n\n    \n    \n    \n    \n        <div class=\"divi-meta-cats top_cat\">\n                    <a href=\"https:\/\/gemba.nl\/en\/category\/other-2\/\" class=\"divi-cat-btn\">\n                Other            <\/a>\n            <\/div>\n    \n<\/div>\n\n[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;60px&#8221; header_line_height=&#8221;60px&#8221; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; header_font_tablet=&#8221;|700||on|||||&#8221; header_font_phone=&#8221;|700||on|||||&#8221; header_font_last_edited=&#8221;on|desktop&#8221; header_text_color_tablet=&#8221;#FFFFFF&#8221; header_text_color_phone=&#8221;#FFFFFF&#8221; header_text_color_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #6ed400;\">Gemba Servicedesk<\/span> also provides proactive support<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; custom_margin=&#8221;-9px|auto||auto||&#8221; custom_padding=&#8221;|130px||130px|false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;slide&#8221; global_colors_info=&#8221;{}&#8221;]Whether an employee is stuck in a workflow, an unfamiliar notification appears on the screen, or a performance issue arises, the <a href=\"https:\/\/gemba.nl\/diensten\/managed-services\/\" style=\"color:#6ED400;text-decoration:underline\">Gemba Servicedesk<\/a> supports you with all kinds of questions. Whether you purchase IBM Maximo, an IoT solution, or managed services from us, you have a single point of contact with skilled professionals. They help you quickly and proactively prevent problems. Take a look at how our ITIL service desk works now and in the future with our new self-service portal.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;slide&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    font-weight:300;\n}\n\n.divi-meta-date {\n    color:#fff;\n    font-size:14px;\n    opacity:0.9;\n}\n\n.divi-meta-icons {\n    display:flex;\n    gap:25px;\n}\n\n.divi-meta-icon-link svg {\n    width:28px;\n    height:28px;\n    fill:#fff;\n}\n\n.divi-meta-cats {\n    display:flex;\n    flex-wrap:wrap;\n    gap:15px;\n}\n.divi-meta-cats.top_cat {\n    width:100%;\n    justify-content:flex-start;\n}\n\n.divi-cat-btn {\n    background:rgba(204,221,231,0.2);\n    color:#fff;\n    padding:4px 10px;\n    font-size:14px;\n    text-decoration:none;\n}\n<\/style>\n\n<div class=\"divi-custom-meta-container\">\n\n    \n    \n            <div class=\"divi-meta-date\">26 April 2022 \u2022 12 min read<\/div>\n    \n    \n    \n<\/div>\n\n\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;9px||13px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#bg_2&#8243; button_text=&#8221;Read more&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;4df748cc-4dde-49c6-9d65-c7447905ee5a&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;27px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_icon font_icon=&#8221;&#x37;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; icon_width=&#8221;30px&#8221; url=&#8221;#bg_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;28px||||false|false&#8221; custom_margin_tablet=&#8221;100px||||false|false&#8221; custom_margin_phone=&#8221;10px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_icon][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Waar asset&#8221; module_id=&#8221;bg_2&#8243; module_class=&#8221;bg_color_2 blog_page_2&#8243; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]If you encounter any issues while using your systems, you want to be able to switch quickly and have direct contact with people who know what they are talking about. That is why we at Gemba have a skilled service desk: a department with well-trained full-time employees who answer your questions independently. If a question requires further investigation, for example, because various aspects may play a role, our service desk staff will forward this question to a colleague with the appropriate expertise. However, they will remain your single point of contact.    <\/p>\n<p><span style=\"font-weight: 400;\">Our service desk operates based on the well-known<\/span> <a href=\"https:\/\/nl.wikipedia.org\/wiki\/Information_Technology_Infrastructure_Library\" style=\"color:#6ED400;text-decoration:underline\" target=\"_blank\" rel=\"noopener\">ITIL best practices<\/a> for ICT service management, and the employees are ITIL-certified. This is therefore a guarantee of quality for you.[\/et_pb_text][et_pb_image src=&#8221;https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/img1-1.png&#8221; title_text=&#8221;img1&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> Direct processing of your service request<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]You can currently reach the Gemba Servicedesk by telephone or e-mail. A self-service portal will be added later; you can read more about it below. Your notification is immediately recorded in our service management system in IBM Control Desk and assigned to one of our service desk employees. After that, the fixed contact person of your company receives a confirmation e-mail with a summary of the question and a notification number. This number is in the subject of the e-mail and is recognized in all subsequent e-mails. This way, these messages automatically end up in the correct service file. The system also directly links your notification to the SLA that applies to your company. [\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> New: Gemba Servicedesk self-service portal<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]In the course of this year, we will expand the services of our skilled service desk with a self-service portal. In addition to calling or e-mailing, you can then place notifications directly in the portal. You can also follow the progress of the handling in the self-service portal and view the history of notifications online. The second step will be adding your SLA and reports to the portal. This gives you insight into your notifications, how they were resolved and what the turnaround time was. This also helps you to reapply previous solutions and prevent frequently recurring issues with the right measures. [\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> Service desk prevents problems<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]The Gemba Servicedesk also works proactively. For example, if there are patches or fixes for IBM Maximo, it is checked which customers this is relevant for. Is this the case at your organization? Then our service desk staff will contact you with the advice to install the fix or patch. With security in mind, this is of course very important. [\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> Managed services<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]Do you purchase managed services from us? Then a monitoring system checks every fifteen minutes to see if there is a disruption. The Gemba Servicedesk automatically receives a notification of this and takes action before you are inconvenienced. For example, your disk space is also monitored. With an all-in package, we automatically add space if it threatens to fill up. If you purchase a certain capacity, we will contact you about what needs to be done. In this way, we ensure in all kinds of ways that your asset management, IoT and other systems continue to run smoothly.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    font-weight:300;\n}\n\n.divi-meta-date {\n    color:#fff;\n    font-size:14px;\n    opacity:0.9;\n}\n\n.divi-meta-icons {\n    display:flex;\n    gap:25px;\n}\n\n.divi-meta-icon-link svg {\n    width:28px;\n    height:28px;\n    fill:#fff;\n}\n\n.divi-meta-cats {\n    display:flex;\n    flex-wrap:wrap;\n    gap:15px;\n}\n.divi-meta-cats.top_cat {\n    width:100%;\n    justify-content:flex-start;\n}\n\n.divi-cat-btn {\n    background:rgba(204,221,231,0.2);\n    color:#fff;\n    padding:4px 10px;\n    font-size:14px;\n    text-decoration:none;\n}\n<\/style>\n\n<div class=\"divi-custom-meta-container\">\n\n    \n            <div class=\"divi-meta-title\"> Share this message  <\/div>\n    \n    \n        <div class=\"divi-meta-icons\">\n        <a class=\"divi-meta-icon-link\"\n           onclick=\"navigator.clipboard.writeText('https:\/\/gemba.nl\/en\/gembas-service-desk-also-provides-proactive-support\/');alert('Link copied!');\">\n            <svg viewBox=\"0 0 24 24\"><path d=\"M3.9 12c0-1.71 1.39-3.1 3.1-3.1h4V7H7c-2.76 0-5 2.24-5 5s2.24 5 5 5h4v-1.9H7c-1.71 0-3.1-1.39-3.1-3.1zM8 13h8v-2H8v2zm9-6h-4v1.9h4c1.71 0 3.1 1.39 3.1 3.1s-1.39 3.1-3.1 3.1h-4V17h4c2.76 0 5-2.24 5-5s-2.24-5-5-5z\"\/><\/svg>\n        <\/a>\n\n        <a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fgemba.nl%2Fen%2Fgembas-service-desk-also-provides-proactive-support%2F\" target=\"_blank\" class=\"divi-meta-icon-link\">\n           <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M19 0h-14c-2.761 0-5 2.239-5 5v14c0 2.761 2.239 5 5 5h14c2.762 0 5-2.239 5-5v-14c0-2.761-2.238-5-5-5zm-11 19h-3v-11h3v11zm-1.5-12.268c-.966 0-1.75-.79-1.75-1.764s.784-1.764 1.75-1.764 1.75.79 1.75 1.764-.783 1.764-1.75 1.764zm13.5 12.268h-3v-5.604c0-3.368-4-3.113-4 0v5.604h-3v-11h3v1.765c1.396-2.586 7-2.777 7 2.476v6.759z\"\/><\/svg>\n        <\/a>\n    <\/div>\n    \n        <div class=\"divi-meta-cats my-cats\">\n                    <a href=\"https:\/\/gemba.nl\/en\/category\/other-2\/\" class=\"divi-cat-btn\">\n                Other            <\/a>\n            <\/div>\n    \n<\/div>\n\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;bg_2&#8243; module_class=&#8221;bg_color_2 blog_page_1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n    <div class=\"venture-blog-section\"\n         data-vb-posts-per-page=\"2\"\n         data-vb-post-type=\"post\"\n         data-vb-taxonomy=\"category\"\n         data-vb-root-cat=\"\"\n         data-vb-meta=\"0\"\n         data-vb-readmore-label=\"Lees meer\">\n\n        <div class=\"venture-blog-header\">\n            <h2 class=\"venture-blog-title\">\n                                    <span>Look at<\/span>\n                    <span class=\"vb-highlight\">all blogs<\/span>\n                            <\/h2>\n\n                    <\/div>\n\n        <div class=\"venture-blog-grid venture-cols-2\" data-vb-page=\"1\" data-vb-cat=\"all\">\n                <article class=\"venture-blog-card\">\n        <a class=\"venture-blog-thumb\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/automatically-scheduling-periodic-inspections\/\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/periodieke-inspecties-automatisch-plannen.webp\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/periodieke-inspecties-automatisch-plannen.webp 800w, https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/periodieke-inspecties-automatisch-plannen-480x360.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/>                    <\/a>\n\n        <div class=\"venture-blog-content\">\n                            <span class=\"venture-blog-badge\">IBM Maximo<\/span>\n            \n            <h4 class=\"venture-blog-title-inner\">\n                <a href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/automatically-scheduling-periodic-inspections\/\">\n                    Automatically scheduling periodic inspections: from puzzle work to predictable inspection planning                <\/a>\n            <\/h4>\n\n            \n            \n            <div class=\"venture-blog-card-footer\">\n                <a class=\"venture-blog-readmore\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/automatically-scheduling-periodic-inspections\/\">\n                    Lees meer <span class=\"vb-arrow\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M9.38867 6.67285C9.4895 6.67285 9.56647 6.70326 9.64453 6.78125L14.5889 11.7256C14.6428 11.7795 14.6679 11.8215 14.6797 11.8496V11.8506C14.6945 11.8861 14.7031 11.9259 14.7031 11.9746C14.7031 12.0233 14.6945 12.0631 14.6797 12.0986V12.0996C14.6679 12.1277 14.6428 12.1697 14.5889 12.2236L9.62012 17.1924C9.54235 17.2702 9.47521 17.292 9.39453 17.2891C9.3005 17.2856 9.21964 17.2537 9.13379 17.168C9.05567 17.0898 9.02442 17.013 9.02441 16.9121C9.02441 16.8112 9.05566 16.7344 9.13379 16.6562L13.8154 11.9746L9.1084 7.26758C9.03073 7.18988 9.00879 7.12357 9.01172 7.04297C9.01517 6.9487 9.04773 6.86731 9.13379 6.78125C9.21171 6.70344 9.28808 6.67293 9.38867 6.67285Z\" fill=\"white\" stroke=\"white\"\/>\n<\/svg>\n<\/span>\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/article>\n        <article class=\"venture-blog-card\">\n        <a class=\"venture-blog-thumb\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/incident-management-starts-in-the-field\/\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/incidentmanagement-begint-in-het-veld.webp\" class=\"attachment-large size-large wp-post-image\" alt=\"Incident management starts in the field\" srcset=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/incidentmanagement-begint-in-het-veld.webp 800w, https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/incidentmanagement-begint-in-het-veld-480x360.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/>                    <\/a>\n\n        <div class=\"venture-blog-content\">\n                            <span class=\"venture-blog-badge\">IBM Maximo<\/span>\n            \n            <h4 class=\"venture-blog-title-inner\">\n                <a href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/incident-management-starts-in-the-field\/\">\n                    Incident management starts in the field                <\/a>\n            <\/h4>\n\n            \n            \n            <div class=\"venture-blog-card-footer\">\n                <a class=\"venture-blog-readmore\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/incident-management-starts-in-the-field\/\">\n                    Lees meer <span class=\"vb-arrow\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M9.38867 6.67285C9.4895 6.67285 9.56647 6.70326 9.64453 6.78125L14.5889 11.7256C14.6428 11.7795 14.6679 11.8215 14.6797 11.8496V11.8506C14.6945 11.8861 14.7031 11.9259 14.7031 11.9746C14.7031 12.0233 14.6945 12.0631 14.6797 12.0986V12.0996C14.6679 12.1277 14.6428 12.1697 14.5889 12.2236L9.62012 17.1924C9.54235 17.2702 9.47521 17.292 9.39453 17.2891C9.3005 17.2856 9.21964 17.2537 9.13379 17.168C9.05567 17.0898 9.02442 17.013 9.02441 16.9121C9.02441 16.8112 9.05566 16.7344 9.13379 16.6562L13.8154 11.9746L9.1084 7.26758C9.03073 7.18988 9.00879 7.12357 9.01172 7.04297C9.01517 6.9487 9.04773 6.86731 9.13379 6.78125C9.21171 6.70344 9.28808 6.67293 9.38867 6.67285Z\" fill=\"white\" stroke=\"white\"\/>\n<\/svg>\n<\/span>\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/article>\n            <\/div>\n\n       <div class=\"venture-blog-footer\">\n            <a href=\"\/blogs\"\n           class=\"venture-blog-loadmore venture-blog-loadmore-link\">\n            Bekijk meer blogs            <span class=\"vb-arrow\">\n                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"\n                     xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M9.38867 6.67285C9.4895 6.67285 9.56647 6.70326 9.64453 6.78125L14.5889 11.7256C14.6428 11.7795 14.6679 11.8215 14.6797 11.8496V11.8506C14.6945 11.8861 14.7031 11.9259 14.7031 11.9746C14.7031 12.0233 14.6945 12.0631 14.6797 12.0986V12.0996C14.6679 12.1277 14.6428 12.1697 14.5889 12.2236L9.62012 17.1924C9.54235 17.2702 9.47521 17.292 9.39453 17.2891C9.3005 17.2856 9.21964 17.2537 9.13379 17.168C9.05567 17.0898 9.02442 17.013 9.02441 16.9121C9.02441 16.8112 9.05566 16.7344 9.13379 16.6562L13.8154 11.9746L9.1084 7.26758C9.03073 7.18988 9.00879 7.12357 9.01172 7.04297C9.01517 6.9487 9.04773 6.86731 9.13379 6.78125C9.21171 6.70344 9.28808 6.67293 9.38867 6.67285Z\"\n                          fill=\"white\" stroke=\"white\"\/>\n                <\/svg>\n            <\/span>\n        <\/a>\n\n    <\/div>\n\n    <\/div>\n\n    <!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_module=&#8221;2276&#8243; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||100px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(255,255,255,0.22)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(255,255,255,0.22)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;70px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;|700||on|||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;right&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #6ed400;\">Would you like to discuss<\/span> your asset management challenges?<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<section class=\"intro-meeting-section\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"intro-meeting-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"intro-meeting-photo\"><!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Mask-group-3.png\" alt=\"Johan Knook\"><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"intro-meeting-content\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h4 class=\"intro-meeting-title-top\" style=\"color:#fff\">Learn more<\/h4>\n<p><!-- [et_pb_line_break_holder] -->      <pee class=\"intro-meeting-text\" style=\"font-size:18px\"><!-- [et_pb_line_break_holder] -->about the transition to IBM MAS and what we can do for you in this regard? Contact Johan Knook at j.knook@gemba.nl or +31(0)6 505 268 23. <!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"space\"><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <a href=\"\/projecten\/gemba\/contact\/\" class=\"intro-meeting-btn\"><!-- [et_pb_line_break_holder] --> Make an appointment <span class=\"arrow\">\u203a<\/span><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Graph Chart Section&#8221; module_class=&#8221;hero_sec&#8221; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;160px||0px||false|false&#8221; custom_padding_tablet=&#8221;250px||0px||false|false&#8221; custom_padding_phone=&#8221;130px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px|0px|0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_padding=&#8221;0px||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Gemba_Servicedesk_helpt_ook_proactief.jpg&#8221; title_text=&#8221;Placeholder Image&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6604,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[95],"tags":[],"class_list":["post-6766","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other-2"],"_links":{"self":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/6766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/comments?post=6766"}],"version-history":[{"count":1,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/6766\/revisions"}],"predecessor-version":[{"id":6773,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/6766\/revisions\/6773"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/media\/6604"}],"wp:attachment":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/media?parent=6766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/categories?post=6766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/tags?post=6766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}