{"id":6775,"date":"2023-12-11T13:20:42","date_gmt":"2023-12-11T12:20:42","guid":{"rendered":"https:\/\/gemba.nl\/for-me-it-doesnt-stop-at-achieving-service-levels-i-want-to-improve-things\/"},"modified":"2026-03-13T15:06:46","modified_gmt":"2026-03-13T14:06:46","slug":"for-me-it-doesnt-stop-at-achieving-service-levels-i-want-to-improve-things","status":"publish","type":"post","link":"https:\/\/gemba.nl\/en\/for-me-it-doesnt-stop-at-achieving-service-levels-i-want-to-improve-things\/","title":{"rendered":"For me, it doesn&#8217;t stop at achieving service levels; I want to improve things"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Graph Chart Section&#8221; module_class=&#8221;hero_sec&#8221; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;160px||0px||false|false&#8221; custom_padding_tablet=&#8221;250px||0px||false|false&#8221; custom_padding_phone=&#8221;130px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px|0px|0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    font-weight:300;\n}\n\n.divi-meta-date {\n    color:#fff;\n    font-size:14px;\n    opacity:0.9;\n}\n\n.divi-meta-icons {\n    display:flex;\n    gap:25px;\n}\n\n.divi-meta-icon-link svg {\n    width:28px;\n    height:28px;\n    fill:#fff;\n}\n\n.divi-meta-cats {\n    display:flex;\n    flex-wrap:wrap;\n    gap:15px;\n}\n.divi-meta-cats.top_cat {\n    width:100%;\n    justify-content:flex-start;\n}\n\n.divi-cat-btn {\n    background:rgba(204,221,231,0.2);\n    color:#fff;\n    padding:4px 10px;\n    font-size:14px;\n    text-decoration:none;\n}\n<\/style>\n\n<div class=\"divi-custom-meta-container\">\n\n        <div class=\"divi-meta-breadcrumb\">\n                    <a href=\"\/kennisbank\">\n                KENNISBANK            <\/a>\n            <span class=\"separator\">&gt;<\/span>\n        \n                    <a href=\"\/blog\">\n                BLOGS            <\/a>\n            <span class=\"separator\">&gt;<\/span>\n        \n        <span class=\"current-post\">For me, it doesn&#8217;t stop at achieving service levels; I want to improve things<\/span>\n    <\/div>\n    \n    \n    \n    \n    \n<\/div>\n\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_padding=&#8221;0px||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Fred-Vermue.jpg&#8221; title_text=&#8221;Fred-Vermue&#8221; align=&#8221;center&#8221; align_tablet=&#8221;left&#8221; align_phone=&#8221;left&#8221; 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header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;60px&#8221; header_line_height=&#8221;60px&#8221; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; header_font_tablet=&#8221;|700||on|||||&#8221; header_font_phone=&#8221;|700||on|||||&#8221; header_font_last_edited=&#8221;on|desktop&#8221; header_text_color_tablet=&#8221;#FFFFFF&#8221; header_text_color_phone=&#8221;#FFFFFF&#8221; header_text_color_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #6ed400;\">\u201cFor me, it doesn&#8217;t stop at achieving service levels,<br \/>\n<\/span> I want to improve things\u201d<br \/>\n<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; custom_margin=&#8221;-9px|auto||auto||&#8221; custom_padding=&#8221;|130px||130px|false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;slide&#8221; global_colors_info=&#8221;{}&#8221;]Fred Vermue is perfectly at home as Gemba&#8217;s new service manager. Ensuring that customers are and remain satisfied, but especially looking at how the service can be continuously improved \u2013 that is what he loves to do most. What does he like so much about Gemba, and what plans does he have?[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;slide&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    font-weight:300;\n}\n\n.divi-meta-date {\n    color:#fff;\n    font-size:14px;\n    opacity:0.9;\n}\n\n.divi-meta-icons {\n    display:flex;\n    gap:25px;\n}\n\n.divi-meta-icon-link svg {\n    width:28px;\n    height:28px;\n    fill:#fff;\n}\n\n.divi-meta-cats {\n    display:flex;\n    flex-wrap:wrap;\n    gap:15px;\n}\n.divi-meta-cats.top_cat {\n    width:100%;\n    justify-content:flex-start;\n}\n\n.divi-cat-btn {\n    background:rgba(204,221,231,0.2);\n    color:#fff;\n    padding:4px 10px;\n    font-size:14px;\n    text-decoration:none;\n}\n<\/style>\n\n<div class=\"divi-custom-meta-container\">\n\n    \n    \n            <div class=\"divi-meta-date\">11 December 2023 \u2022 12 min read<\/div>\n    \n    \n    \n<\/div>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; 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global_colors_info=&#8221;{}&#8221;][et_pb_icon font_icon=&#8221;&#x37;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; icon_width=&#8221;30px&#8221; url=&#8221;#bg_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;28px||||false|false&#8221; custom_margin_tablet=&#8221;100px||||false|false&#8221; custom_margin_phone=&#8221;10px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_icon][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Waar asset&#8221; module_id=&#8221;bg_2&#8243; module_class=&#8221;bg_color_2 blog_page_2&#8243; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\">  What are you working on as a service manager?<br \/>\n<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]\u201cMy role is very diverse. Among other things, I am responsible for Gemba&#8217;s service desk. There, a self-managing team provides daily operational support to customers. I handle the follow-up. Does everything happen on time? And do we, for example, have all the information to properly manage a new software solution for a customer? In addition, supplier management is my responsibility; it&#8217;s nice to be on the other side of the table for once. The most important part of my work concerns the SLAs that we contractually agree with customers. How do we guarantee the agreements on the service level?\u201d[\/et_pb_text][et_pb_image src=&#8221;https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Mask-group-8-2.png&#8221; title_text=&#8221;Mask-group-8&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\">  Where does the challenge lie for you in service management?<br \/>\n<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]\u201cFor me, it doesn&#8217;t stop at achieving service levels and creating reports. What I want is to improve things. To show that we as Gemba can mean even more to our customers and propose improvements, from a long-term vision. Ultimately, we all do it for the people who use our solutions. It is nice if they can perform their work more easily and quickly, for example with digital work orders instead of paper ones or through a software upgrade. Meeting the service levels is sometimes not enough to keep customers satisfied. They then remember just that one time that something went wrong. I enjoy working on that from the soft side, from the relationship.\u201d    [\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\">Why did you choose to become a service manager at Gemba?<br \/>\n<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]\u201cI worked for Schiphol Group for more than twenty years, first in a technical role and later in service management. After an organizational change, I became responsible as duty manager for the 24\/7 operational IT service provision at Schiphol. That was a coordinating function; in the event of malfunctions or escalations, I directed the parties that had to provide a solution. But I missed the improvement aspect in my work. I knew Gemba as a supplier of IBM Control Desk, which we used for our IT service management. When I was looking around, I saw the vacancy for service manager at Gemba. For me, it was a great opportunity to go back to service management and have contact with customers again. In addition, I could work in a daily routine again and didn&#8217;t have to be stuck in traffic as much.\u201d[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\">  How do you like the switch to Gemba?<br \/>\n<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]\u201cVery good! I&#8217;ve only been working there for a few months, but I&#8217;m already fully involved. Gemba is a small organization, where you quickly see results from what you do. Not only what you achieve with a customer, but also how you contribute to Gemba itself. Gemba has large customers and therefore a unique position for a company of its size. The culture is very straightforward, which I already knew from the Gemba consultants I got to know during my time at Schiphol Group. The people at Gemba are very different but value each other. You are appreciated for who you are and what you do. That is pleasant.\u201d[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\">  What plans do you have as a service manager?<br \/>\n<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]\u201cOn my agenda, for example, is the automation of monthly SLA reports to customers. That will save us a lot of time. I also want to have this ready for new customers. A second point is to expand our relationship management. In addition to our sales people and consultants, I hope that customers will know how to find me as a point of contact for further improving our services. By sitting down together, I know what is going on and I can see what else we can do to help them.\u201d[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    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                   <a href=\"https:\/\/gemba.nl\/en\/category\/employees\/\" class=\"divi-cat-btn\">\n                Employees            <\/a>\n            <\/div>\n    \n<\/div>\n\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;bg_2&#8243; module_class=&#8221;bg_color_2 blog_page_1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_module=&#8221;3072&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n    <div class=\"venture-blog-section\"\n         data-vb-posts-per-page=\"2\"\n         data-vb-post-type=\"post\"\n         data-vb-taxonomy=\"category\"\n         data-vb-root-cat=\"\"\n         data-vb-meta=\"0\"\n         data-vb-readmore-label=\"Lees meer\">\n\n        <div class=\"venture-blog-header\">\n            <h2 class=\"venture-blog-title\">\n                                    <span>Look at<\/span>\n                    <span class=\"vb-highlight\">all blogs<\/span>\n                            <\/h2>\n\n                    <\/div>\n\n        <div class=\"venture-blog-grid venture-cols-2\" data-vb-page=\"1\" data-vb-cat=\"all\">\n                <article class=\"venture-blog-card\">\n        <a class=\"venture-blog-thumb\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/bim-asset-management-ibm-maximo\/\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/06\/bim-asset-management.webp\" class=\"attachment-large size-large wp-post-image\" alt=\"BIM asset management: virtual walkthrough of your assets with IBM Maximo\" srcset=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/06\/bim-asset-management.webp 800w, https:\/\/gemba.nl\/wp-content\/uploads\/2026\/06\/bim-asset-management-480x360.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/>                    <\/a>\n\n        <div class=\"venture-blog-content\">\n                            <span class=\"venture-blog-badge\">IBM Maximo<\/span>\n            \n            <h4 class=\"venture-blog-title-inner\">\n                <a href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/bim-asset-management-ibm-maximo\/\">\n                    Virtual walkthrough of your assets: see what a work order doesn\u2019t tell you                <\/a>\n            <\/h4>\n\n            \n            \n            <div class=\"venture-blog-card-footer\">\n                <a class=\"venture-blog-readmore\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/bim-asset-management-ibm-maximo\/\">\n                    Lees meer <span class=\"vb-arrow\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M9.38867 6.67285C9.4895 6.67285 9.56647 6.70326 9.64453 6.78125L14.5889 11.7256C14.6428 11.7795 14.6679 11.8215 14.6797 11.8496V11.8506C14.6945 11.8861 14.7031 11.9259 14.7031 11.9746C14.7031 12.0233 14.6945 12.0631 14.6797 12.0986V12.0996C14.6679 12.1277 14.6428 12.1697 14.5889 12.2236L9.62012 17.1924C9.54235 17.2702 9.47521 17.292 9.39453 17.2891C9.3005 17.2856 9.21964 17.2537 9.13379 17.168C9.05567 17.0898 9.02442 17.013 9.02441 16.9121C9.02441 16.8112 9.05566 16.7344 9.13379 16.6562L13.8154 11.9746L9.1084 7.26758C9.03073 7.18988 9.00879 7.12357 9.01172 7.04297C9.01517 6.9487 9.04773 6.86731 9.13379 6.78125C9.21171 6.70344 9.28808 6.67293 9.38867 6.67285Z\" fill=\"white\" stroke=\"white\"\/>\n<\/svg>\n<\/span>\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/article>\n        <article class=\"venture-blog-card\">\n        <a class=\"venture-blog-thumb\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/location-data-maintenance-process-ibm-maximo-spatial\/\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/06\/locatiedata-IBMMAS.webp\" class=\"attachment-large size-large wp-post-image\" alt=\"Location data part of your maintenance process\" srcset=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/06\/locatiedata-IBMMAS.webp 800w, https:\/\/gemba.nl\/wp-content\/uploads\/2026\/06\/locatiedata-IBMMAS-480x360.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/>                    <\/a>\n\n        <div class=\"venture-blog-content\">\n                            <span class=\"venture-blog-badge\">IBM Maximo<\/span>\n            \n            <h4 class=\"venture-blog-title-inner\">\n                <a href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/location-data-maintenance-process-ibm-maximo-spatial\/\">\n                    Make location data part of your maintenance process                <\/a>\n            <\/h4>\n\n            \n            \n            <div class=\"venture-blog-card-footer\">\n                <a class=\"venture-blog-readmore\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/location-data-maintenance-process-ibm-maximo-spatial\/\">\n                    Lees meer <span class=\"vb-arrow\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M9.38867 6.67285C9.4895 6.67285 9.56647 6.70326 9.64453 6.78125L14.5889 11.7256C14.6428 11.7795 14.6679 11.8215 14.6797 11.8496V11.8506C14.6945 11.8861 14.7031 11.9259 14.7031 11.9746C14.7031 12.0233 14.6945 12.0631 14.6797 12.0986V12.0996C14.6679 12.1277 14.6428 12.1697 14.5889 12.2236L9.62012 17.1924C9.54235 17.2702 9.47521 17.292 9.39453 17.2891C9.3005 17.2856 9.21964 17.2537 9.13379 17.168C9.05567 17.0898 9.02442 17.013 9.02441 16.9121C9.02441 16.8112 9.05566 16.7344 9.13379 16.6562L13.8154 11.9746L9.1084 7.26758C9.03073 7.18988 9.00879 7.12357 9.01172 7.04297C9.01517 6.9487 9.04773 6.86731 9.13379 6.78125C9.21171 6.70344 9.28808 6.67293 9.38867 6.67285Z\" fill=\"white\" stroke=\"white\"\/>\n<\/svg>\n<\/span>\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/article>\n            <\/div>\n\n       <div class=\"venture-blog-footer\">\n            <a href=\"\/blogs\"\n           class=\"venture-blog-loadmore venture-blog-loadmore-link\">\n            Bekijk meer blogs            <span class=\"vb-arrow\">\n                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"\n                     xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                  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_builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_module=&#8221;2276&#8243; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||100px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(255,255,255,0.22)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(255,255,255,0.22)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;70px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;|700||on|||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;right&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #6ed400;\">Would you like to discuss<\/span> your asset management challenges?<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<section class=\"intro-meeting-section\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"intro-meeting-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"intro-meeting-photo\"><!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Mask-group-3.png\" alt=\"Johan Knook\"><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"intro-meeting-content\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h4 class=\"intro-meeting-title-top\" style=\"color:#fff\">Learn more<\/h4>\n<p><!-- [et_pb_line_break_holder] -->      <pee class=\"intro-meeting-text\" style=\"font-size:18px\"><!-- [et_pb_line_break_holder] -->about the transition to IBM MAS and what we can do for you in this regard? Contact Johan Knook at j.knook@gemba.nl or +31(0)6 505 268 23. <!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"space\"><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <a href=\"\/projecten\/gemba\/contact\/\" class=\"intro-meeting-btn\"><!-- [et_pb_line_break_holder] --> Make an appointment <span class=\"arrow\">\u203a<\/span><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Graph Chart Section&#8221; module_class=&#8221;hero_sec&#8221; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;160px||0px||false|false&#8221; custom_padding_tablet=&#8221;250px||0px||false|false&#8221; custom_padding_phone=&#8221;130px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px|0px|0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_padding=&#8221;0px||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Fred-Vermue.jpg&#8221; title_text=&#8221;Fred-Vermue&#8221; align=&#8221;center&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6777,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[84],"tags":[],"class_list":["post-6775","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employees"],"_links":{"self":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/6775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/comments?post=6775"}],"version-history":[{"count":3,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/6775\/revisions"}],"predecessor-version":[{"id":7023,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/6775\/revisions\/7023"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/media\/6777"}],"wp:attachment":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/media?parent=6775"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/categories?post=6775"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/tags?post=6775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}