{"id":8148,"date":"2026-04-14T11:54:52","date_gmt":"2026-04-14T09:54:52","guid":{"rendered":"https:\/\/gemba.nl\/incident-management-starts-in-the-field\/"},"modified":"2026-04-14T13:23:44","modified_gmt":"2026-04-14T11:23:44","slug":"incident-management-starts-in-the-field","status":"publish","type":"post","link":"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/incident-management-starts-in-the-field\/","title":{"rendered":"Incident management starts in the field"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Graph Chart Section&#8221; module_class=&#8221;hero_sec&#8221; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;160px||0px||false|false&#8221; custom_padding_tablet=&#8221;250px||0px||false|false&#8221; 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custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; max_width=&#8221;778px&#8221; custom_padding=&#8221;0px||||false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/incidentmanagement-begint-in-het-veld.webp&#8221; alt=&#8221;Incident management starts in the field&#8221; title_text=&#8221;Incident management starts in the field&#8221; align=&#8221;center&#8221; align_tablet=&#8221;left&#8221; align_phone=&#8221;left&#8221; align_last_edited=&#8221;on|phone&#8221; module_class=&#8221;blog_img&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;150%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;right&#8221; height=&#8221;150px&#8221; border_radii=&#8221;on|50%|50%|50%|50%&#8221; border_style_all=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;40px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    font-weight:300;\n}\n\n.divi-meta-date {\n    color:#fff;\n    font-size:14px;\n    opacity:0.9;\n}\n\n.divi-meta-icons {\n    display:flex;\n    gap:25px;\n}\n\n.divi-meta-icon-link svg {\n    width:28px;\n    height:28px;\n    fill:#fff;\n}\n\n.divi-meta-cats {\n    display:flex;\n    flex-wrap:wrap;\n    gap:15px;\n}\n.divi-meta-cats.top_cat {\n    width:100%;\n    justify-content:flex-start;\n}\n\n.divi-cat-btn {\n    background:rgba(204,221,231,0.2);\n    color:#fff;\n    padding:4px 10px;\n    font-size:14px;\n    text-decoration:none;\n}\n<\/style>\n\n<div class=\"divi-custom-meta-container\">\n\n    \n    \n    \n    \n        <div class=\"divi-meta-cats top_cat\">\n                    <a href=\"https:\/\/gemba.nl\/en\/category\/ibm-maximo\/\" class=\"divi-cat-btn\">\n                IBM Maximo            <\/a>\n            <\/div>\n    \n<\/div>\n\n[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.6&#8243; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;60px&#8221; header_line_height=&#8221;60px&#8221; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; header_font_tablet=&#8221;|700||on|||||&#8221; header_font_phone=&#8221;|700||on|||||&#8221; header_font_last_edited=&#8221;on|desktop&#8221; header_text_color_tablet=&#8221;#FFFFFF&#8221; header_text_color_phone=&#8221;#FFFFFF&#8221; header_text_color_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #6ed400;\">Incident management <\/span> starts in the field<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; custom_margin=&#8221;-9px|auto||auto||&#8221; custom_padding=&#8221;|130px||130px|false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; animation_style=&#8221;flip&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;||0px|||&#8221; animation_style=&#8221;slide&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>An incident cannot be planned. It happens outdoors, during maintenance, on the road or on site. At that moment, you want to record immediately what is going on: what happened, who is involved and what the impact is. Because your engineers on site rarely have a laptop with them, recording needs to be simple and mobile. Exactly where the incident occurs.    <\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;slide&#8221; global_colors_info=&#8221;{}&#8221;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    font-weight:300;\n}\n\n.divi-meta-date {\n    color:#fff;\n    font-size:14px;\n    opacity:0.9;\n}\n\n.divi-meta-icons {\n    display:flex;\n    gap:25px;\n}\n\n.divi-meta-icon-link svg {\n    width:28px;\n    height:28px;\n    fill:#fff;\n}\n\n.divi-meta-cats {\n    display:flex;\n    flex-wrap:wrap;\n    gap:15px;\n}\n.divi-meta-cats.top_cat {\n    width:100%;\n    justify-content:flex-start;\n}\n\n.divi-cat-btn {\n    background:rgba(204,221,231,0.2);\n    color:#fff;\n    padding:4px 10px;\n    font-size:14px;\n    text-decoration:none;\n}\n<\/style>\n\n<div class=\"divi-custom-meta-container\">\n\n    \n    \n            <div class=\"divi-meta-date\">14 April 2026 \u2022 13 min read<\/div>\n    \n    \n    \n<\/div>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;9px||13px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#bg_2&#8243; button_text=&#8221;Read more&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;4df748cc-4dde-49c6-9d65-c7447905ee5a&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;27px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_icon font_icon=&#8221;&#x37;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; icon_width=&#8221;30px&#8221; url=&#8221;#bg_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;28px||||false|false&#8221; custom_margin_tablet=&#8221;100px||||false|false&#8221; custom_margin_phone=&#8221;10px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_icon][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Waar asset&#8221; module_id=&#8221;bg_2&#8243; module_class=&#8221;bg_color_2 blog_page_2&#8243; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> An incident is not a work order<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>A fire, accident or other event that brings risks with it: when something happens, you want to act quickly. But where do you record it? Incidents often end up in a service request. The problem is, a service request is an entry point, not a place to record what actually happened.   <\/p>\n<p>With an incident, you want to capture the context straight away. Who was involved? What was the situation on site? And what is the impact on safety, the environment or assets? That information does not fit well in a service request. A work order does not help either: it is meant for execution, not for registration, prioritisation or follow-up.     <\/p>\n<p>That is why an incident needs its own process. Not just a loose report, but a full lifecycle of recording, follow-up and analysis. It is precisely this distinction that makes incident management effective.  <\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> Incident management: a better way<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Within <a href=\"https:\/\/gemba.nl\/dit-is-nieuw-in-ibm-mas-9-1\/%5D%20(IBM%20MAS)%20is%20incidentmanagement\" target=\"_blank\" rel=\"noopener\">IBM Maximo Application Suite<\/a> (IBM MAS) <a href=\"https:\/\/mediacenter.ibm.com\/media\/Creating+incidents\/1_1wv2j45m\" target=\"_blank\" rel=\"noopener\">incident management<\/a> is part of the Health, Safety &amp; Environment (HSE) solution. The Incident Reporter App allows you to start the incident management process where it belongs: in the field, at the moment it happens, simply using a mobile phone. <\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/incidentmanagement-begint-in-het-veld-ibm-mas.webp&#8221; alt=&#8221;Incident management starts in the field&#8221; title_text=&#8221;Incident management starts in the field&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.6&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> Oil &amp; gas: recording an incident under time pressure<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; custom_css_free_form=&#8221;selector h3 {font-size: 20px !important;}&#8221; global_colors_info=&#8221;{}&#8221;]Take the oil and gas industry. Imagine a boat lets go while mooring. The situation can change in seconds, with the risk of crushing or even a man-overboard incident. At a moment like that, you do not want to make phone calls or reconstruct events later. With the Incident Reporter App you record on the spot what is happening, who is involved and what the possible consequences are. Photos or videos provide immediate context. From that point, the event continues as an incident in IBM MAS, with automatic notifications and monitored follow-up. Depending on priority and impact, the right people are informed straight away and the system keeps track of progress.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> Water authorities: safeguarding safety during gas detection<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; custom_css_free_form=&#8221;selector h3 {font-size: 20px !important;}&#8221; global_colors_info=&#8221;{}&#8221;]At water authorities you may encounter a different type of incident, but the need for structure is the same. An example is gas detection at a wastewater treatment plant. The presence of dangerous gases requires fast and careful recording. Which gases were measured? Who was present? What immediate measures are needed? Here too, the report in the app is the starting point. IBM MAS then drives the follow-up steps and keeps all information available for analysis and prevention.       <\/p>\n<p>In both cases the same principle applies: the incident is central. Work orders can form part of the follow-up, but not the initial registration.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Vector-5.png\"> What good incident management delivers<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;|300|||||||&#8221; text_line_height=&#8221;22px&#8221; custom_padding=&#8221;||0px|||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; custom_css_free_form=&#8221;selector h3 {font-size: 20px !important;}&#8221; global_colors_info=&#8221;{}&#8221;]Working with incident management and the Incident Reporter App mainly changes how you respond when something happens. Because you record directly in the field, no information is lost. You capture what you see, not what you remember later. This creates a more complete picture of the incident and prevents interpretation after the fact.   <\/p>\n<p>Because the incident has its own lifecycle, follow-up starts automatically. Those involved are informed based on priority and impact, and you keep control of progress and resolution. At the same time, your maintenance process stays clean: work orders are used for what they are intended for, rather than as a catch-all for everything that goes wrong.  <\/p>\n<p>And perhaps most important of all: you build a reliable basis for analysis. Not reporting for the sake of reporting, but to recognise patterns, prevent repetition and manage risks more effectively. <\/p>\n<p>You cannot always prevent incidents. But you can make sure you record them properly, follow them up rigorously and use them to further professionalise your asset management.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; header_2_font=&#8221;Titillium Web|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||12px|||&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; header_2_font_size_tablet=&#8221;36px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" class=\"bullet\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/person.png\"><br \/>\nWant to know more about effective incident management with IBM MAS and the Incident Reporter App? Contact Gerben ter Horst on +31 (0)6 14 57 21 19 or <a href=\"mailto:g.terhorst@gemba.nl\" target=\"_blank\">g.terhorst@gemba.nl<\/a>.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<style>\n.divi-custom-meta-container {\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    gap:20px;\n    width:100%;\n}\n\n.divi-meta-breadcrumb {\n    font-size:14px;\n    color:#fff;\n    width:100%;\n}\n.divi-meta-breadcrumb a {\n    color:#fff;\n    text-decoration:none;\n}\n.divi-meta-breadcrumb .separator {\n    margin:0 5px;\n}\n\n.divi-meta-title {\n    color:#fff;\n    font-size:18px;\n    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data-vb-post-type=\"post\"\n         data-vb-taxonomy=\"category\"\n         data-vb-root-cat=\"\"\n         data-vb-meta=\"0\"\n         data-vb-readmore-label=\"Lees meer\">\n\n        <div class=\"venture-blog-header\">\n            <h2 class=\"venture-blog-title\">\n                                    <span>Look at<\/span>\n                    <span class=\"vb-highlight\">all blogs<\/span>\n                            <\/h2>\n\n                    <\/div>\n\n        <div class=\"venture-blog-grid venture-cols-2\" data-vb-page=\"1\" data-vb-cat=\"all\">\n                <article class=\"venture-blog-card\">\n        <a class=\"venture-blog-thumb\" href=\"https:\/\/gemba.nl\/en\/knowledge-center\/blogs\/incident-management-starts-in-the-field\/\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2026\/04\/incidentmanagement-begint-in-het-veld.webp\" class=\"attachment-large size-large 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17.2702 9.47521 17.292 9.39453 17.2891C9.3005 17.2856 9.21964 17.2537 9.13379 17.168C9.05567 17.0898 9.02442 17.013 9.02441 16.9121C9.02441 16.8112 9.05566 16.7344 9.13379 16.6562L13.8154 11.9746L9.1084 7.26758C9.03073 7.18988 9.00879 7.12357 9.01172 7.04297C9.01517 6.9487 9.04773 6.86731 9.13379 6.78125C9.21171 6.70344 9.28808 6.67293 9.38867 6.67285Z\" fill=\"white\" stroke=\"white\"\/>\n<\/svg>\n<\/span>\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/article>\n            <\/div>\n\n       <div class=\"venture-blog-footer\">\n            <a href=\"\/blogs\"\n           class=\"venture-blog-loadmore venture-blog-loadmore-link\">\n            Bekijk meer blogs            <span class=\"vb-arrow\">\n                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"\n                     xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M9.38867 6.67285C9.4895 6.67285 9.56647 6.70326 9.64453 6.78125L14.5889 11.7256C14.6428 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collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||100px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(255,255,255,0.22)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(255,255,255,0.22)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;70px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_2_font=&#8221;|700||on|||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;2px&#8221; header_2_line_height=&#8221;1.3em&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;right&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #6ed400;\">Would you like to discuss<\/span> your asset management challenges?<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<section class=\"intro-meeting-section\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"intro-meeting-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"intro-meeting-photo\"><!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" src=\"https:\/\/gemba.nl\/wp-content\/uploads\/2025\/11\/Group-3.png\"><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"intro-meeting-content\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h4 class=\"intro-meeting-title-top\" style=\"color:#fff\">Also curious about the possibilities?<\/h4>\n<p><!-- [et_pb_line_break_holder] -->      <pee class=\"intro-meeting-text\" style=\"font-size:18px\"><!-- [et_pb_line_break_holder] -->Want to know more about the possibilities of IBM MAS? We are happy to think along with you about the practical application in your organization. Contact us via +31 (0)20 482 29 29 or <a href=\"mailto:info@@gemba.nl\" target=\"_blank\" style=\"font-size:18px !important;\">info@gemba.nl<\/a>.  <!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"space\"><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/gemba.nl\/en\/contact\/\" class=\"intro-meeting-btn\"><!-- [et_pb_line_break_holder] --> Make an appointment <span class=\"arrow\">\u203a<\/span><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why work orders fall short with incidents and how mobile recording leads to better follow-up, analysis and control of risks.<\/p>\n","protected":false},"author":2,"featured_media":8143,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[100],"tags":[],"class_list":["post-8148","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ibm-maximo"],"_links":{"self":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/8148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/comments?post=8148"}],"version-history":[{"count":5,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/8148\/revisions"}],"predecessor-version":[{"id":8153,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/posts\/8148\/revisions\/8153"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/media\/8143"}],"wp:attachment":[{"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/media?parent=8148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/categories?post=8148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gemba.nl\/en\/wp-json\/wp\/v2\/tags?post=8148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}