Service or no service, your needs are central to the design of your asset management system. Which IBM Maximo modules do you need? Which screens do you want? And what about the integration of, for example, Infor, SAP, ESB or single sign on? After advice on a suitable solution, you choose how far your managed services go with a competitively priced ‘cafeteria model’. Do you want technical application management on demand, functional management on a weekly basis, or the responsibility for hosting and management completely out the door? Or start with 1 server and scale up to 20? It’s all possible and gives you a lot of flexibility – also for the future. Certainly through the use of the latest technologies.

With managed services, you don’t have to worry about managing your asset management software. You can count on all the necessary functional and technical support. For example, do you want to deploy a new IBM Maximo module, such as Scheduler for managing and planning maintenance work? Then you will receive advice on the design and commissioning. Does a link still need to be made? Then the design, configuration and testing of this add-on is taken care of. A service desk offers you 24/7 support. Do you also want on-site support? That is also possible. And do you have a question about your asset management? With a ‘single point of contact’ you don’t have to search for the answer from different suppliers.

You don’t want to be faced with surprises with your asset management. This is ensured by fixed agreements about your managed services: you get clear guarantees, laid down in service level agreements. With an availability of 99.9%, you don’t have to worry about the continuity of your IBM Maximo solution. This is guaranteed by a very reliable Dutch hosting partner. Your data is safe and always available in a private cloud. While you comply with the strictest guidelines for security and privacy, such as the GDPR.

The performance of your asset management solution is monitored 24/7 online. This ranges from your IBM Maximo application and the links to other systems to the underlying infrastructure. Is something about to go wrong? The automatic signaling of malfunctions makes it possible to take immediate action. Various reports offer you insight into the performance. For example, you receive the availability figures of your complete asset management services every month, including infrastructure. You will also receive detailed incident reports.

Developments in asset management are constantly evolving. At Gemba we know all about it. With more than 20 years of experience, we set up a complete asset management environment for you based on managed services – including virtual machines, database clusters and mobile apps such as IBM Maximo Anywhere. And even after that, we continue to think along with you about improvement and innovation. A good example is the 20% efficiency increase that we achieved for a customer by ‘fine-tuning’ the order chains within Maximo for the company. Of course, we closely follow technological innovations and continue to develop ourselves. Think, for example, of our own mobile apps for IBM Maximo. This way your company can count on the best asset management now and in the future