Combine EAM and ITSM from IBM MAS
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Combine EAM and ITSM from IBM MAS

More and more of your operational assets are smart: they are part of an EAM system via an IoT connection. The line between the maintenance and management of these types of assets and your IT assets is becoming increasingly blurred. How convenient would it be to do this from a single system from now on? IBM Maximo Application Suite now brings enterprise asset management (EAM) and IT service management (ITSM) together!

19 October 2023 • 9 min read
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The maintenance and management of your operational assets and your IT assets are no longer separate worlds. For example, the sensors of your smart pumps regularly need a firmware update, and rolling out such a change is a typical IT process. And if your mechanics go out with a laptop and a calibration device, for example, you must manage both types of equipment.

Maximo IT: IBM Control Desk in IBM MAS

Until now, you performed the maintenance and management of your operational assets from an asset management system such as IBM Maximo. While you used a solution such as TOPdesk or IBM Control Desk for your IT assets. Now you no longer need separate solutions for your EAM and your ITSM. Because the ITSM functionality of IBM Control Desk is integrated within IBM Maximo Application Suite (IBM MAS) , under the name Maximo IT. Just like all parts of IBM MAS, Maximo IT is easy to operate, via the same intuitive user interface.

Everything in one platform

This way, you can work more efficiently and effectively from IBM MAS when maintaining and managing your operational assets and your IT assets, while having more insight and control. You support both your infrastructure and your users better. Moreover, you do not have to invest in (knowledge of) different systems; one platform is enough for your complete EAM and ITSM.

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Would you like to discuss your asset management challenges?

Johan Knook

Want to know more?

Would you like to know more about the possibilities of integrated EAM and ITSM from IBM Maximo Application Suite? Please contact Wouter Schouten on +31 (0)6-52 68 37 43 or w.schouten@gemba.nl.

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