Support IBM Maximo now

Perhaps you now have a license agreement for the use of IBM Maximo and you are supported on demand by our Gemba consultants. Or you already have a Service Level Agreement (SLA) with us, in which we have made clear agreements about the performance requirements, among other things. Take the resolution of incidents. Is it sufficient that we are available five days a week during office hours if an incident occurs? Do you want to be able to call on us seven days a week, 24 hours a day? Or something in between?

End-to-end support IBM MAS soon

With the upcoming transition to IBM MAS, it is a good idea to discuss with us the support that your organization will need. In addition to performance requirements such as response and recovery times and security, chain responsibility is an important point of attention. Suppose you choose to have IBM MAS run partly or completely in the public cloud, then various parties will influence the service level. Which party has which responsibility in the chain? And how do all parties together guarantee the end-to-end service level that your organization requires?

Customized SLA for IBM MAS

If you go to the Gemba Cloud with IBM MAS and therefore opt for our managed services, we will completely unburden you. In addition to not having to purchase new hardware or bring in expertise, the processes in the chain are also guaranteed: we involve a consultant for this. Together we also draw up an SLA in which we make clear agreements about the service level. Moreover, we continuously monitor the performance and vulnerabilities for you and you receive insightful reports about all these kinds of matters from us.

Best choices for you

In the coming period, we will contact our customers to discuss how and when they want to make the switch to IBM MAS, including you. What are the best choices for you? How can we support you in the transition, as an implementation partner and provider of managed cloud services? And what service agreements do we make about this, for an SLA that meets the needs of your organization? If you don’t want to wait until we contact you, please do not hesitate to contact us. We are happy to help you on your way with the migration to IBM MAS, with advice and practical support.