Report issues when it suits you

Do you need support for IBM Maximo Application Suite or another solution that Gemba manages for you? Through the customer portal, you can report an incident yourself or submit a service request to our service desk. You can do this at any time, so you’re not limited to business hours to properly document your report. For urgent incidents outside of business hours, our on-call service remains available.

Add information to your incident straight away

All information goes straight to Gemba and stays linked to that incident. Want to add something later? You do that in the same report. That way information does not get scattered across different emails.

Track the status of your incident in the customer portal

The portal therefore gives you continuous insight into the operational process. It does not replace the existing SLA reporting. If you have a managed services contract, you will still receive your monthly or periodic report. The up-to-date overview in the customer portal sits alongside that.

Next step: requesting changes as well

We will let you know as soon as this functionality is available. We continue to develop the portal step by step and use feedback from our customers to decide which improvements add the most value.

How to get access to the Gemba customer portal

How we set that access up depends on your organisation and the way you work. For example, does only your functional administrator use the portal? Or does your organisation have a larger internal service desk and does it need to be available to more users? Together we decide which set-up fits best.

Would you like to start using the Gemba customer portal? Get in touch with Fred Vermue at Gemba on +31 (0)6 51 27 06 07 or f.vermue@gemba.nl. We will discuss which users need access and set the portal up for you.