How Schiphol Airport manages its assets

Schiphol Group strives to be one of the leading airport companies in the world that provides sustainable value for its stakeholders, with Amsterdam Airport Schiphol as the world’s best digital airport and Europe’s preferred airport. Amsterdam Airport Schiphol is our largest and most important asset. Amsterdam Airport Schiphol as hub airport with a strong carrier network is the pioneer of the successful AirportCity formula.

IBM Maximo 7

Full use of Assets and Call Centre

Managed Hosting

Integration of multiple systems

Integrated Asset Management

Full Support

Data Management

Gemba Support

Gemba has offered support for technical application coordination based on time & materials since 2007. Since the joint Gemba and IBM upgrade in 2012 this has been converted to a three-year blanket agreement, which has been extended for 4 more years until 2016, in which Gemba is completely responsible for second and third line support, release management and process improvement.

Schiphol NV

How Schiphol uses IBM Maximo

Within the various business units, including Terminal, Airfield Services, Parking Management Services and Security, IBM Maximo is used for the management and maintenance of all assets for which it is responsible.

The effective implementation is performed by 17 main contractors. Controlling and addressing the performance of the main contracts is undertaken by the IBM Maximon implementation.

Work preparation/planning:

All activities are centrally controlled by the work preparation/planning department of each business unit. Several engineers, together with a planner, ensure that the work—which includes malfunctions, preventative maintenance and small projects—is coordinated to all main contractors. This is to monitor the job preparation and logoff within the system, using, among other things, Maximo Mobile.

 

600 USERS
30000 LOCATIONS
80000 SERVICE REQUESTS
240000 WORK ORDERS